App: Diagnostix360
Contact: support@diagnostix360.com
Last updated: July 10, 2026
1. Overview
Diagnostix360 is an Android application that helps users diagnose internet connectivity, Wi-Fi quality, DNS behavior, regional connectivity, service reachability, and mobile network context. The app can generate diagnostic reports that users may choose to save or share with their internet service provider, support team, or another recipient.
2. Data processed by the app
Depending on the diagnostic features used, Diagnostix360 may process technical network information on the user’s device, including:
- Wi-Fi status, signal level, link speed, band, channel, and SSID where Android permits access.
- Nearby Wi-Fi scan information when the user runs optional Wi-Fi analysis.
- Local gateway delay and packet-loss measurements.
- DNS resolver timing and DNS response behavior.
- Public IP profile, ISP/ASN information, proxy/VPN hints, and approximate IP geolocation.
- Regional connectivity and service reachability test results.
- Traceroute and hop visibility information when the user runs optional route tracing.
- Mobile network status, operator name, signal level, roaming state, network country, SIM country, and cell visibility where Android makes this available.
- Locally stored diagnostic history and generated report metadata.
3. Optional usage analytics
Diagnostix360 may offer optional personal app usage analytics when the user explicitly enables the required Android permission. This may show installed application names and data usage on the user’s device. This information is intended for the user and is not included in ISP Support reports. It is included in Full Diagnostic reports only if the user explicitly chooses to include it.
4. Location-related permission
Android may require location permission to allow apps to access Wi-Fi details such as SSID, BSSID, and nearby Wi-Fi scan information. Diagnostix360 uses this permission for network diagnostics, Wi-Fi analysis, and report generation. The app does not use this permission for advertising or user tracking.
5. External network checks
To perform diagnostics, the app may contact selected public endpoints, DNS resolvers, IP lookup services, RDAP services, and regional reference targets. These checks are used to measure DNS behavior, public IP information, regional connectivity, service reachability, and location-confidence indicators for selected reference targets.
Examples of third-party services or endpoints that may be contacted include public DNS resolvers, regional academic/government/registry reference domains, IP profile services, RDAP services, and common public service endpoints used for reachability tests. The app does not log in to user accounts, perform playback, download media content, or perform port scanning during these checks.
6. Reports and sharing
Diagnostic reports are generated locally on the user’s device. The user controls whether to create, save, or share a report. Reports may include technical network information such as delay, packet loss, DNS results, public IP profile, regional connectivity, service reachability, Wi-Fi quality, mobile network status, traceroute information, and diagnostic history.
Diagnostix360 includes report redaction options designed to reduce exposure of sensitive details such as local IP address, Wi-Fi network name, device details, mobile network identifiers, and approximate location information.
7. Payments and subscriptions
Diagnostix360 does not currently process payments inside the app. If paid features, subscriptions, or one-time purchases are introduced in the future, they will be offered through Google Play Billing where required or available through Google Play.
Diagnostix360 will not directly collect or store full payment card numbers or banking details. Payment processing, subscription management, cancellation, refund handling, and payment-method security are handled by Google Play according to Google Play’s terms and policies.
If paid features are introduced, Diagnostix360 may receive limited purchase-related information from Google Play, such as product identifier, purchase status, subscription status, order reference, purchase token, country or region, and renewal or expiration status where applicable. This information would be used to activate paid features, manage subscriptions, prevent abuse, provide support, and comply with applicable requirements. This Privacy Policy and the Google Play Data Safety information will be updated before paid features are released.
8. Data sharing
Diagnostix360 does not sell personal data. Diagnostic reports are shared only when the user chooses to share them through Android sharing options such as email, messaging apps, or file sharing. External network checks necessarily send technical network requests to selected endpoints as part of the diagnostic process.
9. Data storage and deletion
Diagnostic history and generated reports may be stored locally on the user’s device. Users may delete generated reports, diagnostic history, or app data through Android settings or file management tools. If paid features are introduced through Google Play Billing, purchase and subscription records may also be managed by Google Play according to Google’s policies and account controls.
10. Security
Diagnostix360 is designed to keep diagnostic history and reports local to the user’s device unless the user chooses to share them. Network requests used for diagnostics may use HTTPS where supported by the tested endpoint. No security system is perfect, and diagnostic results should be treated as indicative technical evidence rather than a certified audit.
11. Children
Diagnostix360 is not designed for children and is not directed to children.
12. Changes to this policy
This Privacy Policy may be updated as the app evolves, including if paid features, login, cloud sync, analytics SDKs, ads, crash reporting SDKs, or backend accounts are added. The updated version will be published on this page.
13. Contact
For privacy or support questions, contact: support@diagnostix360.com