01
Say what is bothering you
Pick the thing that is actually annoying you. You do not need to know anything technical.
Free · Android · nothing leaves your phone
Find out what is wrong before you call your ISP.
Slow video. Calls that drop. Pages that hang for no reason. Diagnostix360 checks your phone, your Wi-Fi, your router and the line beyond it, then tells you in plain words where the problem is and what to try first. If you still need to call support, you go in with proof.
Guided diagnosisClear next stepCustomer + Technical reportsLive Monitoring for intermittent issues
How it works
From “it’s just slow” to knowing what to fix.
You tell it what you are seeing. It measures. It tells you what to do. About ninety seconds, start to finish.
02
Let it measure
It walks the whole path — your Wi-Fi, the router, the line, DNS — and watches how steady everything stays.
03
Get something to try
A plain answer where the evidence supports one, the first thing to try, and a button to test again after you try it.
See the diagnosis happen
A speed test tells you a number. This tells you where to look.
Knowing you get 40 Mbps does not help when the video still stutters. What helps is knowing the line is fine and your router is two rooms too far away.
Your phone and its Wi-Fi
Signal strength, band, channel and how crowded the air around you is.
The hop to your router
Whether the box in your house is answering quickly, or already struggling.
The line out, and DNS
Whether the Internet answers, how fast, and whether names resolve properly.
Whether it held steady
A connection that is fast on average can still break a call. This watches for that.
Walk in with proof
If you do have to call them, do not start from zero.
Every finished check can produce a one-page report anyone can read, or a long technical one for an engineer. A monitoring session produces its own page: delay, jitter, packet loss, every drop and every time the connection switched networks.
Public samples use sanitized or synthetic identifiers. The full Technical Report is exhaustive and varies with the evidence collected. The Live Monitoring sample is a complete one-page result from a real monitoring session with private network names replaced.
Inside the Technical report
Seven representative pages, not the whole report.
The preview includes the overall score, executive summary, action plan, Internet-path graph, 30-sample stability evidence, common-service timing and use-case readiness. The full Technical Report is more exhaustive and varies by run. It is typically about 20+ pages; this real sample contains 27 pages.
For the faults that vanish when you look
Some problems only show up when you stop watching.
A quick check catches a problem that is happening now. It cannot catch the one that hits twice an evening. Live Monitoring keeps measuring for up to 90 minutes, stays running when you switch between Wi-Fi and mobile data, and records every drop with a timestamp — so the fault that never happens in front of the technician finally has evidence.
New from Diagnostix360 · closed beta
Explore Data InsightWhere did your mobile data go?
Data Insight is our separate Android app for app-by-app data use, overnight activity and data-saving clues. It is now starting closed testing.
For ISPs & support teams
Diagnostix360 for ISPsWork in ISP support? Your customers could be calling you with this already filled in.
See what changes when a customer arrives with a finished check instead of a feeling. Open the reports your agents would receive, and try it on one real ticket.
Privacy
Your results stay on your phone. Sharing is something you choose to do.
Nothing runs on its own — you start every test. The simple report leaves out anything sensitive. The technical one does contain network details, so the app asks you to look before you send it.
Free on Android
Know what is wrong before you pick up the phone.
Test it in the room where it goes wrong, try the first suggestion, and keep the report in case you still need someone else to look.
Using an iPhone? Diagnostix360 is currently available on Android. Get notified when iOS is available.